Multi-Channel Marketing Solutions | Email, SMS, Fax & Voice

Frequently Asked Questions (FAQ)

What services does Messaging Zone offer?
Messaging Zone provides multi-channel marketing solutions, including Email, SMS, and Fax messaging services. Our platforms are designed for small businesses looking for easy, affordable, and compliant ways to connect with their customers.
How do I contact Messaging Zone for support or more information?
You can reach us at 877-752-2974 during business hours. We’re happy to help with any questions about our services or onboarding.
Does Messaging Zone store my data?
No. We do not store client data directly on our website or servers. All data handling is managed by our trusted third-party partners to ensure compliance and security.

What regulations apply to email marketing?
All email campaigns must comply with the CAN-SPAM Act, which governs commercial email in the U.S. This includes requirements for consent, opt-out options, and sender identification.

Learn more: https://www.ftc.gov/business-guidance/resources/can-spam-act-compliance-guide-business
How is my email data protected?
Email data is managed via our partner which maintains robust security and compliance protocols.

What compliance requirements apply to SMS marketing?
SMS marketing must comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. This includes obtaining consent from recipients and carrier approval of marketing messages.

Learn more:
FCC TCPA Guidelines: https://www.fcc.gov/general/telemarketing-and-robocalls
CTIA Messaging Principles & Best Practices: https://www.ctia.org/the-wireless-industry/industry-commitments/messaging-principles-and-best-practices
How does Messaging Zone ensure SMS compliance?
All new SMS customers must have their marketing messages approved by carriers before sending. We can assist in getting your messages approved.

Are there regulations for fax marketing?
Yes. Fax marketing in the U.S. is regulated by the Junk Fax Prevention Act (JFPA) and the Telephone Consumer Protection Act (TCPA). You must have an established business relationship or written consent to send marketing faxes.

Learn more: https://www.fcc.gov/general/junk-fax-protection-act-2005
How is fax data handled?
Fax campaigns are delivered through our partner which handles all data transmission and compliance protocols.

How does Messaging Zone protect my privacy?
We do not store client data on our servers. All data is managed by our third-party partners, each of whom follows industry-standard security and compliance practices.

See our Privacy Policy: https://www.messagingzone.com/privacy-policy

What file types can I use to upload my contact lists?
We accept CSV and Excel files for all services.
How quickly can my campaign be launched?
Fax: Within 24 hours
Email: After your website is verified
SMS: After carrier message approval

Please contact our support team at 877-752-2974 or visit www.messagingzone.com.

We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.